At Brightwater our goal is to support people of all ages to live a better quality of life. Brightwater's mission is “pursuing the dignity of independence”. Our suppliers are critical to our success in realising that mission.
We work with our suppliers in accordance with our values and in a manner that fosters a culture of inclusion, collaboration and innovation where our clients, staff and business partners can flourish.
If you have been engaged to provide goods or services to Brightwater, you will need to register as a supplier.
Register hereWe are committed to good corporate governance, transparency, accountability and sustainability. As a Brightwater supplier, you will be required to comply with the following:
The Aged Care Act 2024 and Aged Care Rules 2025 came into effect on 2 November, 2025 and apply to all aged care services delivered in Australia. These new laws are focused on simplifying regulatory requirements and ensuring older people remain at the centre of care.
Suppliers defined as associated providers under the Act are required to comply with:
Brightwater places the highest priority on client and staff privacy and manage personal information in accordance with the Privacy Act (1988) and Australian Privacy Principles (APPs).
We require our suppliers to manage the personal information of Brightwater clients and staff in accordance with our Privacy Statement.
Read our Privacy Statement‘Modern slavery’ describes situations where coercion, threats or deception are used to exploit victims and undermine or deprive them of their freedom.
Our stance on Modern Slavery is reflective of our mission and values and is described in our Modern Slavery Statement.
As part of our due diligence process, suppliers in categories identified as high-risk will be required to complete a Modern Slavery Questionnaire.
Read our Modern Slavery StatementWe welcome innovations and suggestions from our suppliers that minimise waste and reduce our impact on the environment.
| Brightwater Supplier Code of Conduct | General Supply of Goods Agreement | General Services Agreement |
| Safety and Health Guidelines for Contractors |
General Enquiries
purchasing@brightwatergroup.com
Maintenance Enquiries
Maintenancehelpesk@brightwatergroup.com
Accounts Enquiries
Accounts.payable@brightwatergroup.com